Breastfeeding Mom Says Spirit Airlines Kicked Her Off Flight

Mei Rui

Rui claims that the cabin door hadn't closed yet, and that she would put her son back in his seat before the plane departs. In a now-deleted Facebook video, the airline employees could reportedly be seen telling her to leave and telling the rest of the passengers to put their phones away. "Flight attendants were so rude to her and tried to kick her off, even though the plane wasn't moving or even about to move".

According to Rui, she was trying to settle her son down by breastfeeding him, knowing he would otherwise cry and disturb everyone on the plane. That was when the crew instructed Rui she needed to get off the plane, she told The Post. Fellow passengers who saw the incident unfold said they were "disgusted" by how the airline treated the family.

When she asked, once again, why they had been kicked off the plane, the representative replied that it was because "she was not compliant".

The airline has stated that the family were removed after failing to comply with crew instructions, however, Rui says the "only "non-compliance" is that my son was crying for 25 minutes straight after I force-buckled him into the airplane seat". Nowadays, you just try to cling to your seat until take off, praying you won't get boot-stomped for wearing leggings in the aisle.

They would not comment on Rui's claims that the door was still open when she was breastfeeding.

According to flight records, the flight left 4 hours and 20 minutes late.

Rui said she declined Spirit Airlines' offer to refund her flight and book her on another airline. "If they had shown a little compassion, it wouldn't have happened, they didn't have to let it escalate".

"My parents and my young son are completely traumatised from this experience". "I think we deserve to know that".

But the airline representative cut her off.

She asked what part she had not been compliant in, but the rep from Spirit would not give further details.

In a statement to Houston's KHOU, Spirit stood by the decision to take Rui and her family off the plane.

Rui filmed some of the conversations with airline staff on her phone and uploaded them to Facebook, together with descriptions of events (the posts were publicly available until the afternoon of December 11).

'To ensure the safety of our guests and crew, FAA regulations and airline policies require all passengers stay seated and buckled during takeoff and landing.

Mei Rui, 34, was on her way from Texas to NY with her son and parents to take part in a work assignment. We reviewed multiple accounts from the crew and other guests sitting nearby and we apologize for any inconvenience caused by this issue. "A baby crying is not a crime".

"As a courtesy, we've issued a full refund to the customer in question", said Schuler.

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