"Unplug your Alexa devices right now. You're being hacked".

Amazon Echo

Amazon says an "unlikely" string of events prompted its Echo personal assistant to record a family's private conversation and then send the recording to an acquaintance.

As Portland resident Danielle (last name withheld) told Kiro7.com, the family had Amazon Echo in every room up until a couple of weeks ago when a phone call changed her mind about Alexa.

According to the report, the couple came to know about the recording when Danielle's husband's employee called them and informed that he has received audio files for their conversations.

"Subsequent conversation was heard as a "send message" request", the company said in a statement.

Nonetheless, Danielle said she felt "invaded".

After which the contact alerted the family about the incident, they unplugged all Alexa-powered devices in their home and contacted Amazon.

At which point, Alexa said out loud 'To whom?' At which point, the background conversation was interpreted as a name in the customers contact list.

But those who do not want Alexa to listen to them at all can press and hold the microphone button on top of their Echo speaker until it turns red. Alexa then interpreted background conversation as "right". "I'm never plugging that device in again", she said.

"The person on the other line said, 'unplug your Alexa devices right now, '" she told KIRO.

The woman is reportedly now seeking a full refund from the company for her smart speaker devices.

This ensures the listening possibilities are "practically endless with an Audible membership", with more about listening to Audible with Alexa available here. "At first, my husband was, like, 'No, you didn't!' And the [recipient of the message] said, 'You sat there talking about hardwood floors.' And we said, 'Oh gosh, you really did hear us'". This time it appears to have recorded an entire conversation that it wasn't supposed to, before forwarding it to one of the owners' contacts.

After unplugging the devices, which were throughout every room in her home and created to control lights and heating, Danielle called the company to find out what happened. We're told that you can "rest assured you'll always pick up right where you left off when switching between Alexa and the Audible app", and that with the "Whispersync for Voice" feature, "you can also switch between reading and listening with over 30,000 compatible audiobooks in the Kindle app". However, Danielle and her husband were not given any specifics on what caused the Alexa issue in the first place.

Amazon has described the event as an "extremely rare occurrence". "We are taking steps to avoid this from happening in the future".

The company has since asked Danielle if she and her husband wanted to disable the Alexa communication by putting it into a "de-provisioned" mode.

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